0300 102 3425
FREQUENTLY ASKED QUESTIONS
BEFORE I HIRE
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How do I make a booking?
Please use our online booking calendar here. The calendar is live, so is always up to date with our latest availability.
Is there car parking available?
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Yes. We have a large car park with parking for up to 40 cars. The car park is protected by a height barrier. You will be given details on how to open this height barrier should you need to, to allow access for vehicles over 1.9 metres high.
What’s the layout of the Hall?
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We have a foyer which leads onto the main hall, storage room and kitchen, and a lobby which leads onto the main hall, meeting room and kitchen. There are toilets for ladies, gentlemen and less abled visitors.
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What access is there to the kitchen?
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The kitchen is directly accessible from the lobby and there are two serving hatches. The use of the kitchen is included in the hire charge. Please note that the kitchen is shared between the main hall and the meeting room. If you wish to have exclusive use of the kitchen, you must book both the meeting room and main hall.
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Can I visit the hall before I book to see if it’s suitable?
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We welcome prior visits to enable you to be sure that our hall is suitable for your event. Please contact us via the details on the contact page
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Are there facilities for the disabled?
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The hall is fully accessible for those in wheelchairs, and there is a large lavatory especially equipped for the disabled. There are no significant floor level changes throughout.
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What appliances are available in the kitchen?
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We have many appliances available for use in the kitchen and a large amount of basic cutlery, plates etc. Please look at our Facilities page where everything is listed.
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Is there any free time allowed for setting up and/or clearing up?
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No. We ask that you book and pay for all the time you will be in occupation; this will include any time necessary for setting-up and clearing down.
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Can I provide alcohol at my event?
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Dial Post Village Hall has a music and alcohol licence – Alcohol may be consumed on the premises. If you want to provide and sell alcohol for your booking you must fill out the Application for a licensed bar beforehand. If you are not selling alcohol you do not need to complete this application.
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Do you have any restrictions as to who can hire the hall?
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We do not hire the hall to anyone aged less than 21 years, nor to anyone who may still owe money to the hall for any reason. We also do not allow parties for people between the ages of 12 and 25 years old.
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Are there any parking restrictions?
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The hall has a large car park with 40 spaces. The car park is protected with height barriers. Should you have a large vehicle, the southern barrier can be opened by unlocking the padlock. The code for the padlock will be given to you along with the other access details for the hall.
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DURING HIRE
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What should I do in the event of a fire?
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As the hirer you are the designated responsible person and the safety of all users is your responsibility during the period of your hire.
On discovering a fire, please leave via the nearest exit, using one of the alarm call points if the alarm has not already been raised. Please meet at the assembly point in the car park. You shoukd call the fire brigade immediately using 999.
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There is some faulty equipment at the hall; what should I do?
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We’d be pleased if you would report it to us. If a malfunction is interfering with the proper running of your event, you may report it immediately using the details on your booking confirmation email or on the contact page.
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How do I connect to your wifi?
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Our entire hall has superfast wifi which is free for your use. Please connect to the Dial Post Village Hall network. The password is displayed on the small sign on top of the cabinets in the meeting room.
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How do I operate the sound system in the main hall?
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The sound system in the main hall can be connected to via bluetooth. To turn it on, on entering the main hall, look to the right of the entrance doors. You will see a digital safe, and below that a switch on the wall. Turn the switch on to turn on the bluetooth amplifier. On your phone, search for Bluetooth Sound System and connect. Once connected, you can use your music app to play music and control the volume on your phone. Please note that only one phone can be connected at once
Wireless microphones are availlable for use by prior arrangement.
Where do I find tables and chairs?
Tables and chairs are located in the store room accessed via the main entrance foyer. Please note that the door can be a little stiff but is never locked. Please give it a good push to open. Chairs should be moved using the trolleys provided.
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We also have some 6ft round tables that can be used. These are stored in the shed at the rear of the hall. To access the shed, exit the main hall from the far left fire escape. The shed is directly in front of you. The shed door has a padlock and the key is on the keys you used to acess the hall. Please ensure you lock up once you have finished.
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How do I turn on the stage/ disco lighting and glitter balls?
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The stage lighting can be turned on by flicking the switch on the small lighting desk, which is mounted on the wall by the door to the lobby.
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To turn on the glitterballs, just above the lighting desk you will see a switch on the wall with a slot in it. On the keys you used to access the hall is a key that is flsh shaped. Insert this key into the slot and lift the end of the key up and down like a switch. You will hear a click as the switch turns on and off. DO NOT TURN THE KEY!
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How do I operate the presentation equipment in the meeting room?
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Within the meeting room is a large TV suitable for use for presentations. To connect your mobile, tablet or laptop, either use the HDMI cable connected to the TV, or wirelessly cast from your device.
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To wirelessly cast, connect your device to our wifi using the details provided on the small sign on top of the cabinets in the meeting room. Once connected, use your devices in built casting facilitiy to cast to the TV screen.
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Do you have any baby change facilities?
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Both ladies and gents toilets are fitted with baby change units.
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Do I need to bring tea towels, washing up liquid, sponges and dishwasher tablets?
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Whilst all of these are provided we do recommend you bring your own, as at busy times these items can run out.
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AT THE CLOSE OF MY EVENT
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What time must we leave?
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The hall and/ or meeting room must be vacated by the end of your specified booking period.
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Where is the cleaning equipment kept?
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Brooms, dust pans and brushes, and a mop and bucket are kept in the lobby near the toilets. Please ensure the floor is swept at the end of your hire, and any spillages are mopped up. Please wring out the mop before using on the wooden hall floor to prevent damage.​​
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Where can I dispose of rubbish?
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Bins are located in the car park to the left of the hall. Please ensure recycling is placed in the blue topped bin. Only the following items can be recycled, and they must be clean and dry:
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Paper
Card
Plastics
Glass
Metal cans
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All other rubbish must be bagged and placed in the green top bin.. In the unlikely event that the bins are full, please take your rubbish home with you, and do not leave it outside of the bins.
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AFTER THE EVENT
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I’d like to leave some feedback on my experience. How do I do this?
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We should be very grateful if you wish to share any opinion of the hall and/or the volunteers you have dealt with during the hire process. Reviews can be left for us at: https://g.page/r/CTiwI1Cis4m7EBM/review
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When should I expect to receive my deposit back?
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Your deposit will be refunded in full to you within 5 days of your booking, assuming that all of the terms and conditions of your hire were met.
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